COSI Privacy Policy
At COSI, we respect your privacy and are committed to protecting your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect your details.
1. What We Collect
We may collect:
Name, address, phone number, and email address.
Payment and billing details when you place an order.
Information you provide through customer service enquiries, surveys, feedback, or promotions.
Non-identifiable data such as browser type, IP address, and pages visited, to help improve our site.
2. How We Collect Information
We collect personal information when you:
Purchase a product from us.
Sign up for our newsletter or marketing.
Contact us via email, phone, social media, or in person.
Interact with our website or ads.
We may also receive details from trusted partners such as payment providers or delivery services.
3. Why We Collect and Use Your Information
We use your information to:
Process and deliver your orders.
Provide order updates and respond to enquiries.
Share details about products, offers, and events.
Improve our website, products, and services.
We will only use your personal information for the purpose it was collected unless otherwise permitted by law.
4. Sharing Your Information
We may share your personal information with:
Delivery partners (e.g., Australia Post).
Payment processors and banks.
Professional service providers such as IT, marketing, or accounting services.
We may disclose your information if required by law, or to protect the safety, rights, or property of COSI, our customers, or third parties.
Some service providers may be located outside Australia; in such cases, we take steps to ensure your information is handled according to the APPs.
5. Security
We take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online data transmission can be guaranteed as completely secure.
6. Access and Correction
You can request access to, or correction of, your personal information by contacting us at [insert email address]. We may require proof of identity and may charge a reasonable fee for providing access.
7. Cookies and Website Use
We use cookies to enhance your browsing experience, analyse site traffic, and display relevant ads. You can disable cookies in your browser settings, but some site features may not function properly.
8. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon posting.
10. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
Privacy Officer – COSI
📧 sales@cosibeds.com.au
📍 Melbourne, VIC, Australia
We will respond within a reasonable timeframe and in accordance with the APPs.
