Shipping and Refunds Policy

COSI Shipping Policy

Shipping Rates

Free Shipping for orders over $150 (Australia-wide).

Flat rate of $9.95 for orders under $150.

Where We Ship From

All COSI orders are dispatched from our Melbourne warehouse.

Processing Times

Orders placed before 2pm (AEST) are processed the same business day.

Orders placed after 2pm are processed the next business day.

Processing includes receiving your order, carefully packing it, and preparing it for dispatch.

Delivery Times

Once dispatched, delivery typically takes: 2–8 business days to most metro areas. Longer for regional & rural destinations

Busy Periods

During high-demand times (sales, product launches, peak holiday seasons), your order may take slightly longer to process. We work hard to ensure every bed is shipped as quickly as possible and appreciate your patience.

💡 Tip: If you need your COSI bed by a certain date, we recommend ordering early or contacting our team for advice on delivery times to your area.

Refund Policy

We want you (and your Oodle) to be 100% happy with your COSI bed. If your order arrives and you realise you’ve chosen the wrong size, you may be eligible for a return or exchange, provided:

The bed is still in its original vacuum-sealed packaging and has not been opened or used. Covers, waterproof liners, blankets, and other accessories are unused and in brand-new condition.

How to Request a Return or Exchange

We’ll provide you with return instructions. Return shipping to our Melbourne warehouse is at the customer’s expense. If you are local, returns can be arranged by appointment. Once your return is received and inspected:

If it meets our conditions, we will process your refund back to your original payment method. If you’d prefer an exchange, let us know when you contact us.

Please note: For hygiene reasons, we cannot accept returns of beds once the vacuum seal has been opened, as they cannot be repackaged. If you are unsure about the size, please do not open the packaging - contact us first and we’ll guide you.

Refunds can take up to 10 business days to appear on your statement after processing.

COSI Warranty

All COSI beds come with: 12-month manufacturer’s warranty covering defects in materials and workmanship.

10-year no-sag guarantee on our orthopaedic memory foam base - if it loses its shape or support due to a manufacturing defect, we’ll replace it.

Our Warranty Covers:

Faulty materials or workmanship. Please note that COSI Beds is not responsible for any damages resulting from failure to adhere to care instructions.

Our Warranty Does Not Cover:

Normal wear and tear from everyday use.
Damage from chewing, biting, scratching, or other pet behaviour.
Stains, burns, liquid/moisture damage.
Commercial use (e.g., hotels, retail environments).
Using COSI covers on non-COSI beds (which may affect fit and performance).

If you believe your product is defective, please email sales@cosibeds.com.au with details and photos, and our team will be happy to assist.

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